Terms of Sale

• SIA ALPO Holding, registration No. 40203616872, VAT No. LV40203616872
• Address and shop: Kalnciema iela 40, Riga, LV-1046, Latvia
• E-mail: [email protected]
• Phone: 20616459

The shop sells music recordings (vinyl records, CDs, cassettes), audio equipment, accessories and books — both new and used goods. Many items are available as a single copy.

The condition of used goods is stated in the product description (for example, the condition of the record and the sleeve). Signs of use that match the stated condition are not a lack of conformity. Photos are for information; colours on screen may differ slightly.

If you have questions about a particular item, please contact us before placing an order.

All prices are in euro (EUR) and include value added tax (VAT) where applicable. Delivery is not included in the product price — it is shown when you choose a delivery method and is part of the order total before you send the order.

An order is charged at the price shown when it was placed. If a price contains an obvious error, we will let you know, and you may confirm the order at the correct price or cancel it.

• Add items to the cart, enter your name, surname, e-mail and phone, choose a delivery and payment method and send the order.
• After sending the order you will receive an e-mail that it has been received. This does not yet mean the order is confirmed.
• We check that the items are available and send an order confirmation (for bank transfer — together with an invoice). The contract is concluded when we send the order confirmation.
• If an item is no longer available, we will let you know and change or cancel the order accordingly. Any payment already made will be refunded in full.

• Bank transfer — after the order is confirmed, according to the invoice sent, within 7 days of the invoice date (the due date is stated on the invoice). If the invoice is not paid by then, we may cancel the order.
• Payment on site — at the shop, Kalnciema iela 40, Riga, LV-1046, Latvia, when collecting the goods, in cash or by payment card.

The delivery methods and their prices are listed under Delivery and at checkout: collection at the shop (free), delivery to a parcel locker in Latvia, and delivery outside Latvia.

Goods are sent once payment is received. We will let you know by e-mail when the order is sent or ready for collection at the shop.

Please check the parcel on receipt. If the packaging is damaged or the contents do not match the order, contact us as soon as possible, preferably with photos.

A consumer may withdraw from a distance contract within 14 days without giving any reason, under Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on distance contracts”. The period starts on the day you (or a person you named) receive the goods.

• To withdraw, send us a clear statement to [email protected] with the order number and the items you are withdrawing from. You may use the model form below, but you do not have to.
• Send or bring the goods back to Kalnciema iela 40, Riga, LV-1046, Latvia no later than 14 days after sending your statement. The cost of returning the goods is borne by the buyer.
• We will refund all payments received, including the standard delivery cost, no later than 14 days after receiving your statement, using the same means of payment unless agreed otherwise. We may withhold the refund until we have received the goods or proof that they were sent.
• Goods must be returned in the condition in which they were received. The buyer is liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Exception: the right of withdrawal does not apply to sealed audio or video recordings (for example, new records or CDs in shrink-wrap) that were unsealed after delivery.

Model withdrawal form: “To: SIA ALPO Holding, Kalnciema iela 40, Riga, LV-1046, Latvia, [email protected]. I hereby give notice that I withdraw from my contract of sale of the following goods: … Order No.: … Ordered on (date) / received on (date): … Name of consumer: … Address of consumer: … Date: …”

If the goods do not conform to the contract (for example, they are damaged or do not match the description), you may make a claim within two years of receiving the goods under the Latvian Consumer Rights Protection Law.

Submit a complaint in writing to [email protected] or at the shop, stating the order number, what is wrong and the remedy you would like (replacement, price reduction or refund). We will reply within 15 days.

We first try to settle any dispute by agreement — please write to us. If that fails, a consumer may turn to the Consumer Rights Protection Centre of Latvia (www.ptac.gov.lv) or, in cross-border cases, to the European Consumer Centre Latvia (www.consumer.gov.lv). These terms are governed by the laws of the Republic of Latvia.

We use the details given in an order to fulfil it and to meet our legal obligations. See the Privacy Policy for more.

We may change these terms, for example when adding new payment methods. A new version takes effect when it is published on this page and does not apply to orders placed earlier.